Policies
Payments
Customers have the choice to secure their booking with a full payment or a 25% deposit.
Opting for the 25% deposit requires payment of the remaining 75% three days before pickup.
Pickup / Drop-off
Currently, we do not provide delivery or pick-up services at the event location. However, you can conveniently collect your inventory from one of our three nearby locations. Please see the options below to choose the most convenient pick-up point relative to your event location.
Pick-up Locations:
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Mississauga
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Oakville
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London
Items can be dropped off at building lobbies, front doors, and loading docks. Please note that we do not set up or take down equipment.
Our hours of operation are from 9 am to 6 pm. Customers are expected to pick up items one day before the event and return them by or before 6 pm the day after the event. Returning items earlier does not warrant any discounts, but returning them later will incur a late fee.
Damages / Loss (Security deposit)
A refundable deposit of 25% of the total booking cost will be required at the time of payment. This deposit will be fully refunded provided that all items are returned in good condition, with no damage or loss, following the event.
Changes / Cancellations
Canceling entire order:
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Cancellations for the entire order must be made within 6 hours of booking to avoid forfeiting 25% of the booking total.
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Cancellations made less than 24 hours before the pickup date will incur an additional fee of 25% of the booking total, resulting in a 50% refund of the total cost.
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Please notify us at least 24 hours in advance to cancel your entire order.
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Modifying order:
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Changes or cancellations to booking must be requested within 6 hours of booking.
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After this period, the booking is finalized, and no further modifications can be made.
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Late Fees
A daily late fee of 5% of the total booking cost will be applied for each day the items are not returned after the scheduled return date.
Cleaning Fees
A cleaning fee of 10% of the total order will be applied to all rentals. This fee ensures that all items are thoroughly cleaned and sanitized before and after each use, maintaining the highest standards of hygiene for our customers.
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How far in advance should I book my rental items?We recommend booking your rental items as early as possible. While we’ll always do our best to accommodate last-minute requests, availability may be limited closer to your event date.
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What types of events do you cater to?We cater to a wide range of events, including private parties, holiday celebrations, intimate weddings and corporate gatherings. We provide high-quality rentals like glassware, table settings, linens, and serveware to suit any occasion and style.
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Do you offer delivery and setup services?At this time we do not offer delivery and setup services. However, we offer three location options for pickup (Mississauga, Oakville, London) based on what's most convenient.